TERMS AND CONDITION

By placing an order with Shopoholic Choices through our website, you are accepting these Terms & Conditions.

Please read these Terms & Conditions before placing an order.

‘We’ and ‘us’ means Shopoholic Choices

‘You’ means the person placing an order

‘The contract is agreed’ – by placing an order, you are making an offer to purchase products which, if accepted by us, will result in a binding contract.

By using the website to order goods online, you confirm that you are at least 18 years old. The site reserves the right to changes, modify, add or remove portions of both Terms & Conditions at any time. Changes will be effective when posted on the site with no other notice provided.

ORDERING

By placing an order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a contract to be formed.

After you have placed your order –

  1. You will receive confirmation/ acknowledgment on order. It will confirm which products you have ordered.
  2. We will not accept your order if –
  1. We do not have the products in stock
  2. There is an error on our website regarding the price or other details of the products

PRICING

  • The products displayed on the website are subject to availability and will be delivered within Kenya at a cost
  • It is your responsibility to ensure that the correct delivery address is mentioned. Shopoholic Choices will not be liable for any additional costs which may incurred as a result of products delivered to an incorrect address which is provided by the customer
  • All prices shown as a guide on the website are valid and effective only in Nairobi County for the day that they viewed. Shopoholic Choices reserves the right without prior notice to discontinue or change the pricing or specifications of products offered on this website without incurring any liability whatsoever
  • Shopoholic Choices cannot guarantee availability of stock but will endeavour to source stock to fulfil your order where items cannot be delivered, Shopoholic Choices endeavour to contact customer based on the information provided and either offer the option to cancel the order or reduce the quantities ordered and cannot contact customer then customer nevertheless agree to accept the delivery and make payments for the items correctly delivered
  • The price includes Value Added Tax and other taxes that may imply. Special promotions may be subject to certain conditions, including availability and limited offer stipulations

PAYMENT

We want to make shopping convenient for you hence we accept –

  • M-Pesa
  • Bank Transfer

DELIVERY

DELIVERY FEE

For every order placed with Shopoholic Choices within Nairobi County customers will be charged a fixed delivery charge of KShs.250/-. For every order placed besides Nairobi county the customer shall be advised on the delivery charges that may be charged via email or phone communication.

DELIVERY TIMING

Shopoholic Choices delivers the order placed from Monday to Saturday between 9:00 am – 5:00 pm. Shopoholic Choices do not provide delivery on Sunday and public holidays. Please arrange that you are available to accept your delivery. In case you are not available to ensure that you have given permission to someone to accept the delivery on your behalf. All orders are processed and delivered within 2 – 4 working days.

ORDER CANCELLATION

If you change your mind before placing an order, you can cancel it any time before we process it. Orders may only be cancelled within 24 hours. Please see the contact us page for the same if you wish to cancel your order. After the order has been processed and may already be en route to you and can no longer be cancelled. Sales items are an exception and cannot be cancelled after the order is placed. You will need to give us your name and other required details by us to cancel your order.

You have cancelled it in accordance with the instructions below –

  • The wrong delivery address unless you accept to pay the extra charges.
  • We reserve the right to refuse any order
  • Cancelling an order before it has been processed

RETURN POLICY

We have a strict return policy and we only accept returns based on the following two conditions –

  1. The item we delivered was not the item that was ordered.
  2. The item had damages when delivered. The item should be inspected prior to the departure of the delivery man or else the item will not be refunded, as we have no way to verify

If it’s not for the above-stated reasons we, unfortunately, cannot accept the returned item or offer a gift card credit.

PRIVACY POLICY

SITE DISCLAIMER

  • Whilst we at Shopoholic Choices try to ensure the information on the site is accurate, we cannot guarantee this site is free from errors and omissions
  • Prices are shown only as a guide due to the wide variety of models, colours and size
  • Prices shown are inclusive of Value Added Tax and other related taxes at applicable rates
  • All products are subject to availability
  • Order amount payable will be advised once stocks are verified

SAFEGUARDING OF INFORMATION

  • All information provided to us is stored on our secure limited-access servers. The integrity, privacy and security of the servers and the personal information stored therein are protected and maintained by us.
  • We will take all appropriate, reasonable, technical and organisational measures to safeguard your personal information in order to prevent loss of, damage to or unauthorised destruction of your personal information or unlawful access to or processing of your personal information.
  • We take security and privacy of your personal information seriously and we will take all reasonable steps to ensure that all employees, agents and/or third-party service providers having access to your personal information are bound by appropriate confidentiality and non-use obligations in relation to your personal information.

POLICY CHANGES

  • We may change our Privacy Policy from time to time. Such changes will take effect as and when published on our Website with or without notice to you. Please ensure that you check our Privacy Policy periodically for changes.
  • We may ask you to provide additional consent if we need to use your personal information for purposes not covered in this Privacy Policy or for which we may not have your consent.
  • You may refuse or withdraw your consent to us processing your personal information at any time by giving us reasonable notice by contacting us as provided for in this Privacy Policy.
  • Should you have any queries relating to this Privacy Policy or the way in which your personal information is used, please contact us and we will assist in resolving your query.